Frequently Asked Questions
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Always. We include up to 40 miles of round-trip travel from ourstudio. For destinations further away (like St. Augustine orAmelia Island), a standard mileage fee applies.
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To execute the perfect setup, we require a 10x10 foot space with an 8-foot ceiling clearance, plus access to a dedicated standard 3-prong electrical outlet within 20 feet.
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For instant AirDrop and text drops to work in real-time, reliable venue Wi-Fi is essential. If the network is spotty, the booth securely queues all captures and sends them the second it connects post-event.
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Yes, we love outdoor events! However, to protect our hardware, the booth must be on solid, level ground and shielded from extreme wind or heat. We always require a having a backup setup location for our outdoor events, in case of rainy or inclement weather.
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Yes! We have insurance of up to $1,000,000 and can provide a copy for your venue.
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Book your photo booth early! We recommend booking at least 3-months in advance. If you know you want a photo booth, reach out to us ASAP to secure your date!
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All of our photo booth packages include setup and breakdown of the equipment, an on-site attendant, your choice of backdrop, unlimited high definition photo/GIF captures, photo strip and start screen designs, and digital gallery of all photos.
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Nope! No limit at all! We want you to have as much fun as possible.
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As a standard, each session will receive two (2) photo prints. If you selected the Editorial Experience or have upgraded to Unlimited Prints, then there’s no limit!
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Yes! Our design team will reach out 30-days before your event to start the design process. We'll send you a questionnaire to help us understand your event's theme. Once we have a good understanding of your vision, we'll create samples for you to review.
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No fine print, no surprises. Here is exactly how we handle payments and cancellations:
To Lock It In: We require a 50% non-refundable deposit at contract signing to secure your date.
The Rest of the Balance: The remaining 50% can be paid at any moment, as long as it’s cleared at least 30-days before your event.
Canceling 30+ Days Out: If you’ve already paid in full but need to cancel 30-days or more before the big day, you will receive a 50% refund of the total price (meaning you get that second payment back).
Canceling Within 30 Days: If you cancel within 30-days of the event, all payments are 100% forfeited. At that point, your date is locked, our team is prepped, and we’ve turned down other events to be there for yours.
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MEMORIA PHOTO BOOTHS
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